RETURNS

Returns Policy

  • You must request an exchange or return within 14 days of receiving the item.
  • The item(s) must be in original condition with the original packaging and all tags attached.
  • Item/s must not have been worn, washed or altered in any way.
  • Please take care when trying on garments, we cannot accept garments that have any makeup stains or that smell of perfume.
  • Returns that do not meet our policy will not be accepted and will be sent back to the customer.
  • The cost of the original shipping and return will not be reimbursed or refunded, except in the instant of faulty items.
  • The item/s must be received before the refund or credit note is issued to the customer.
  • Refunds will be issued back via your original payment method, please note that your financial institution may take up to 10 working days to clear the payment.
  • We will send you email notifications along to the way to keep you updated.

Sale

Items purchased on sale or with a promotional discount are only eligible for a store credit or exchange. Return shipping is at the customers expense. 

Please follow our returns process below:

  1. Complete the return form below within 14 days of the date of delivery, indicating the item you wish to return whether you would like to return for a refund or credit note.
  2. You will receive an email response confirming your return request as well as a return number.
  3. Complete the Returns Form that was included with your delivery, using the return number provided.
  4. Please package the garments with the completed Returns Form and lodge at an Australia Post facility (within 14 days of the date you received your delivery) to:

           Argo Studio Returns
           17 Sixth Avenue
           Windsor, QLD
           Australia 4030

Returns outside of this period will not be accepted. Argo studio reserves the right to deny unauthorised returns that do not meet or follow our return policy and procedures.